Privacy and cookies policy
Helena Traill & nooh Studio Ltd
Last updated: 12 August 2026
Your privacy matters to us. This policy explains what personal information we collect, why we collect it, how we use it and the choices and rights you have in relation to your information.
This policy applies across the websites and online services operated under Helena Traill and nooh Studio Ltd, including our art, design, ideas, shop and newsletter activity.
1. Who we are
Helena Traill works across art, design, writing and creative projects.
Design and consultancy services may be provided through nooh Studio Ltd, a company registered in England and Wales under company number 13511705.
For the purposes of applicable UK data protection law, Helena Traill and/or nooh Studio Ltd may act as the data controller depending on the context in which your information is collected.
You can contact us about privacy at:
Studio:
Unit 50, Willway Yard
Bristol
BS3 4BG
2. Information we may collect
Depending on how you interact with us, we may collect information including:
your name;
email address;
telephone number;
billing or delivery address;
information you provide through enquiry or contact forms;
information relating to artwork purchases or commissions;
information relating to design or consultancy projects;
payment and transaction information;
newsletter and marketing preferences;
correspondence between you and us;
information submitted when attending an event, workshop or project;
technical information about how you use our websites, where collected through cookies or similar technologies.
We only collect information that is reasonably necessary for the relevant purpose.
3. How we collect information
We may collect information when you:
contact us by email, telephone, website form or social media;
purchase artwork, prints or other products;
enquire about or commission artwork;
work with nooh Studio Ltd;
subscribe to Studio Letters, The Ideas Machine or another mailing list;
attend an event, exhibition, workshop or other activity;
download a resource;
interact with our websites;
otherwise provide information directly to us.
Some technical information may also be collected automatically through cookies and similar technologies, depending on the choices you make through our cookie settings.
4. How we use your information
We may use your personal information to:
respond to enquiries;
process and fulfil orders;
arrange delivery or collection;
manage artwork commissions;
provide design and consultancy services;
administer contracts and client relationships;
issue invoices and maintain accounting records;
provide customer support;
manage events, workshops and collaborations;
maintain appropriate business records;
improve our websites and understand how they are used;
protect our websites and business from misuse or fraud;
send newsletters and marketing communications where we have an appropriate lawful basis to do so;
comply with legal, regulatory, tax and accounting obligations.
5. Our lawful bases
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to fulfil an order, commission, project or other agreement with you.
Legitimate interests – where processing is reasonably necessary for operating and improving our business and those interests are not overridden by your rights.
Consent – for example, where you actively choose to subscribe to certain marketing communications or consent to non-essential cookies.
Legal obligation – where we need to retain or process information to comply with the law, including accounting and tax requirements.
Where we rely on consent, you can withdraw that consent at any time.
6. Email marketing and Studio Letters
You may choose to subscribe to emails including Studio Letters, news, events or other updates.
We will provide an unsubscribe option in marketing emails and you can unsubscribe at any time.
Unsubscribing from marketing does not prevent us from sending necessary communications relating to an existing order, commission, project or other transaction.
We do not sell your personal information or mailing-list details.
7. Shop and payments
When you make a purchase, information may be processed by third-party services that help us operate our shop, process payments and deliver orders.
Payment providers process payment information in accordance with their own privacy policies and security arrangements.
We do not intentionally store complete payment-card details ourselves where payment is handled by a third-party payment processor.
8. Service providers
We use trusted third-party services to help operate our websites and business.
These may include providers of:
website hosting and ecommerce;
payment processing;
email newsletters and marketing;
accounting;
cloud storage and file management;
analytics;
forms and customer communications;
delivery and fulfilment;
professional and technical services.
These providers may process personal information on our behalf where necessary to provide their services.
Some providers may process information outside the United Kingdom. Where this happens, we take appropriate steps where required to ensure that personal information is protected in accordance with applicable data protection law.
9. Sharing your information
We do not sell your personal information.
We may share information where reasonably necessary with service providers, contractors and professional advisers who support our work.
For example, information may need to be shared with a courier to deliver an artwork, a payment provider to process a transaction, an accountant for financial administration, or a technology provider operating part of our website.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
10. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or reporting requirements.
Different information therefore has different retention periods.
For example, transaction and accounting records may need to be retained for a number of years for legal and tax purposes, while information relating solely to an unsuccessful enquiry may be deleted sooner.
We periodically review the information we hold and delete or anonymise information that is no longer required.
11. Your rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information, including the right to:
request access to personal information we hold about you;
ask us to correct inaccurate information;
ask us to erase your information in certain circumstances;
ask us to restrict certain processing;
object to certain uses of your information;
request transfer of certain information;
withdraw consent where processing is based on consent.
You can make a request by emailing hello@helenatraill.co.uk.
We may need to ask for information to confirm your identity where reasonably necessary, but we will not routinely require identification documents where your identity can be established in another reasonable way.
You also have the right to raise a concern with the Information Commissioner's Office (ICO).
12. Cookies and similar technologies
Our websites use cookies and similar technologies.
Cookies are small pieces of information stored on or accessed from your device. They can help websites function, remember preferences and provide information about how a website is being used.
We may use the following categories of cookies:
Strictly necessary cookies
These are required for essential website functionality, security, ecommerce, checkout or other services you request.
These cookies do not normally require consent where they are strictly necessary to provide the requested service.
Analytics cookies
Analytics technologies help us understand how visitors use our websites, such as which pages are visited and how people navigate through the site.
Where consent is legally required, these technologies will only be used after you have chosen to accept them.
Functional cookies
These may remember choices or enable additional functionality that is not strictly necessary to operate the website.
Where required, these will only be used with your consent.
Marketing and advertising cookies
If used, these technologies may help measure campaigns or provide advertising and social-media functionality.
Where consent is required, these technologies will not be activated unless you choose to accept them.
13. Managing cookies
When you visit our websites, you may be presented with cookie controls that allow you to accept or reject non-essential cookies.
You can change your preferences through the cookie settings available on the website where this functionality is provided.
You can also control or delete cookies through your browser settings.
Rejecting non-essential cookies should not prevent you from accessing the main content of our websites, although some optional functionality may be affected.
14. Third-party content
Our websites may contain links to third-party websites or embedded services, including social media, video, newsletter, payment or other platforms.
Third parties are responsible for their own privacy practices. We encourage you to review their privacy information when using their services.
15. Security
We take reasonable organisational and technical measures to protect the personal information we hold.
However, no website, email service or online system can be guaranteed to be completely secure.
16. Linked Helena Traill and nooh website
Helena Traill and nooh Studio are now presented through connected websites and digital services.
Information may therefore be processed across these services where reasonably necessary to respond to you, provide a service, manage an order or project, or administer the business.
Where nooh Studio Ltd is providing the relevant design or consultancy service, nooh Studio Ltd may act as the relevant data controller.
Where information relates directly to Helena Traill's art, shop or independent creative activity, Helena Traill may act as the relevant data controller.
We aim to make clear which part of the practice you are dealing with where this is relevant.
17. Children
Our websites and shop are not specifically directed at children and we do not knowingly collect personal information from children through them unless this is appropriate for a specific project and suitable safeguards have been put in place.
Some nooh Studio projects may involve children or young people as participants. Where this happens, privacy information and consent or other appropriate safeguards will be provided specifically for that project where required.
18. Changes to this policy
We may update this Privacy & Cookies Policy from time to time to reflect changes to our websites, services, technology or legal obligations.
The latest version will always be published on our website with the date of the most recent update.
19. Contact
For questions about this policy or about personal information we hold, please contact:
Helena Traill / nooh Studio Ltd
Unit 50, Willway Yard
Bristol
BS3 4BG
nooh Studio Ltd
Company number: 13511705